Refund policy

Damaged or incorrect item?

Contact support@shopcalmstead.com within 14 days of delivery if your order arrives damaged or you receive an incorrect item. Include your order number and clear photos of the item, label and packaging. Contact us before sending anything back.

Replacements

Once a damaged or incorrect item claim is approved, we will send a replacement at no cost, including shipping. No return of the original item is required.

Other requests

Our replacement policy covers damaged or incorrect items. We do not offer change-of-mind returns, fit or size exchanges, or refunds under this policy. This policy does not limit rights or remedies available under applicable law.

Earlier orders

The policy shown when an earlier order was placed continues to apply to that order.